You can order polished diamonds and custom jewelry by PayPal, bank transfer, credit card.

We recommend Bank/Wire Transfer or one of bank guarrantees, when you order rough diamonds parcels from received manifest. Please check our subpage about rough diamonds to know our terms. After placing an order you will receive an invoice to your email with all the details of your order. If you want to know current prices for our products, please call us. We accept all currencies.

HOW CAN I ORDER POLISHED OR ROUGH DIAMONDS?

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1

You fill out our online form or download application form from section "FORMS" and send us your final project of your favorite jewelry (photos, draft or short describtion about your dream jewelry). When you will get final price for your custom jewelry and you will accept our offer, we'll send you an PayPal or standard invoice (depending on the choice of payment). We required prepayment for custom orders. 30% of final price as official acceptance of your order.

HOW CAN I ORDER CUSTOM DIAMOND JEWELRY?

2

You always give from us: Your ordered product, diamond certificate (KPC or one from gemological labs), Jewelry or Watch Certificate of Authenticity, lifetime warranty for all loose diamonds or/and 5 years warranty for custom jewelry as well as luxury brand watches regardless of the lenght of warranty offered by manufacturer, microfiber cloth, and free appraisal. If you do not get some item, you can make a complaint without any hesitation. We'll fix immediately any mistake at our expense.

WHAT WILL I GET WITH MY ORDERED ITEM?

3

Our offer is available for customers from North America (USA and Canada), for EU and Non-EU Customers and clients from Asia (India, China, Hong-Kong, Israel, UAE), African countries and Australia.

WHERE YOU SEND YOUR LOOSE DIAMONDS AND JEWELRY?

4

Yes. Of course. We do not accept any other diamonds except "conflict free" diamonds. We always import rough diamonds with KPC and we sell only polished diamonds after cutting with GIA, HRD, IGI or other gemological lab certificate, so every our client can be sure, that he will get 100% conflict free and certified diamond in really competitive price.

DO YOU SELL "CONFLICT FREE" DIAMONDS?

5

We import loose diamonds from African Countries (mostly from Angola, Botswana or South Africa), Canada, Russia or Australia to always provide the best possible prices for our clients.

WHERE DO YOUR DIAMONDS COME FROM? 

6

You call us and give us SKU and category of your selected product or simply fill out our online form to order custom diamonds or jewelry with your favorite details. When you will get official price for your product and accept our offer, You'll get PayPal invoice with all the details of your order to 24 business hours. If you choose Wire Transfer you will receive standard invoice to your e-mail. 

HOW LOOKS A PAYMENT PROCEDURE BY PAYPAL AND WIRE TRANSFER?

7

Yes, of course. You can pay your credit card for our items. We accept all credit cards accepting by PayPal: MasterCard, VISA, American Express or Discover Network. You will receive PayPal invoice as well as during placing an order by PayPal.

CAN I PAY MY CREDIT CARD FOR YOUR PRODUCTS?

8

Yes. You can see your product before making a payment in one of our offices. You will find our business addresses in section 'Contact Us'. Please fill out our form to make an appointment for a meeting. We recommend this way of payment for product, when you will order custom jewelry or rough diamonds. For most expensives products we recommend meeting with a client and receipt of goods personally in one of our offices or delivery via Brinks/Malca-Amit, who offer full protection for diamonds and jewelry industry. This option is recommended if you live in other city, where we don't have our office. If there is a problem, you can make a complaint. Please read our Terms & Conditions to know more details. We'll always find some solution to our customer could be satisfied, because customer satisfaction is most important for us.

CAN I SEE PERSONALLY MY ORDERED LOOSE DIAMOND OR DIAMOND JEWELRY BEFORE RECEIVING MY ITEM?

9

We have in our offer above than 200,000 loose diamonds in all of 10 shapes. If you want to order some custom loose diamond(s), please fill out our online form, available on every page dedicated to certified diamonds (single or multiple orders) or simply you can contact us. You will give our updated offer in Excel file from us after 48 business hours to your email. You will be able to choose most attractive offer for you, because our prices are always competitive.

WHAT SHOULD I DO TO ORDER CUSTOM LOOSE DIAMOND?

10

We do not sell other loose gems except loose diamonds. However you can order jewelry with diamonds and other stones like ruby, sapphire, emerald, amethyst etc. These stones look great together with diamonds in rings, cuff links, pendants, earrings and other type of jewelry. We can make any custom jewelry for you. Your imagination is your only limitation.

DO YOU SELL OTHER LOOSE GEMSTONES EXCEPT DIAMONDS?

11

Our company do not offer any synthetic diamonds. Our jewelry contains only 100% natural and only certified diamonds from most reliable and reputable labs as Gemmological Institute of America (GIA).

DO YOU SELL SYNTHETIC STONES? FOR EXAMPLE: JEWELRY WITH CUBIC ZIRCONIA OR HPHT DIAMONDS?

12

Yes, but you always should have proof of origin of funds for purchase of rough diamonds. We always must thoroughly check each client, who wants to buy rough diamonds directly from one of our reputable diamond mine owners. Still before the start of transaction procedure. Please contact us to receive details regarding verification process. 

CAN I BUY ROUGH DIAMONDS PARCELS, IF I DO NOT HAVE A COMPANY?

14

Our clients are mostly jewelers so We always try to offer loose diamonds without fluorescence. Most of our diamonds in stock do not have fluorescence, so you can be sure, that we'll offer loose diamond without fluorescence.

DO YOU HAVE IN YOUR OFFER LOOSE DIAMONDS WITH FLUORESCENCE?

13

Please fill out our form in section 'Become Our Partner' first. You will have to go through several verification steps to be one of our diamond suppliers. We'll give you all details of verification process on your e-mail or by phone. New partners will always be welcome. 

I'M DIAMONDS SUPPLIER AND I'D LIKE TO COOPERATE WITH YOU. WHAT SHOULD I TO DO, TO BECOME YOUR PARTNER?

15

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